Return & Exchange Process
Step 1
Please contact our customer service within 24 hours after you received your package via email at service@gagabuy.com to explain the reason for the return/exchange.
Step 2
Our customer service will process your return&exchange request within 1-3 working days (a few days longer when during the vacations). After the return&exchange request has been authorized, our customer service will send you a Return Authorization Number.
Step 3
Please ship the returned wig back to the address we gave you, including the return & exchange form with the Return Authorization (RA) Number. You’re also responsible for the return shipping charge, which is about $6-$12 for U.S. customers.
*NO accept for the returning packages without our Return Authorization Numbers.
*NO accept for the returning packages by freight collect. For non American customers, we suggest you ship your package by postal express, which will be a little cheaper than Fedex, Ups, DHL and etc.
Please do email us the tracking number to service@gagabuy.com after shipping out your returned package.
And please shipping out your returned package within the next 3 days after getting our autorization. Or your package will be rejected, and which will influence your refund. Thanks for your understanding!!!
Step 4
After receiving the returned package, we’ll arrange the refund within 7 working days if you just request return.
Please note that,Your package will be asked to return to our Chinese office directly instead of our American warehouse, so if the package be held in customs in China, our customers will responsible for the tariff.
Pls write “10$” value and ” sample of synthetic hair wigs” on courier sheet in order to avoid customs tax (if high value , You need pay the extra customs tax ).
Thanks for your understanding.
The refund will be returned to where you pay. That is to say, if you pay by your credit card via paypal, the refund will be returned to your credit card. Normally, the money will be arrived in your credit card within 15 days after we arrange your refund, or you can call your bank company to get the exact time for your refund.
We’ll arrange the exchange within 7 working days for return & exchange.